Inbound Lead Response Tracker

Last 30 days. Live from Google Sheets + Gmail. Updated 2026-10-18 21:16 UTC. Filter with ?days=30&source=NAME&owner=EMAIL
Responded within SLA
63%
30 of 48 decided
Leads received
60
-1 vs last week (weekly)
Median first response
44 min
avg 2.0 h | p90 7.0 h
No response (breached)
12
12 late/missed without a reason
At risk now
6
SLA about to expire
Waiting on our reply
2
lead replied, we have not
Responded late
6
after the SLA
Response rate
60%
36 of 60 leads

How fast we respond

<= 15 min: 88<= 15 min15-60 min: 141415-60 min1-4 h: 881-4 h4-24 h: 664-24 h> 24 h: 00> 24 hNo reply: 2424No reply
Time to first response (business hours only if enabled).

Weekly: leads and SLA hit rate

08-24: 0 (0%)0 (0%)08-2408-31: 0 (0%)0 (0%)08-3109-07: 0 (0%)0 (0%)09-0709-14: 0 (0%)0 (0%)09-1409-21: 8 (50%)8 (50%)09-2109-28: 17 (62%)17 (62%)09-2810-05: 18 (71%)18 (71%)10-0510-12: 17 (60%)17 (60%)10-12
Bars: leads received. In brackets: % answered within SLA.

Avg response time by hour lead arrived

0: 18 min18 min01: 13 min13 min12: 37 min37 min23: 25 min25 min34: 59 min59 min45: 1.3 h1.3 h56: 42 min42 min67: 2.7 h2.7 h78: 4.5 h4.5 h89: 2.5 h2.5 h910: 3.5 h3.5 h1011: 3.2 h3.2 h1112: 1.9 h1.9 h1213: 25 min25 min1314: 35 min35 min1415: 45 min45 min1516: 1.3 h1.3 h1617: 1.5 h1.5 h1718: 1.9 h1.9 h1819: 1.1 h1.1 h1920: 1.5 h1.5 h2021: 1.4 h1.4 h2122: 9 min9 min2223: 18 min18 min23
Hour in UTC. Red = leads from that hour never answered. Shows evening/night gaps.

Why replies were late or missing

Routing issue / no owner6

By source

SourceLeadsSLA hitAvg replyBreached
Demo request1250%35 min6
Pricing page1250%59 min6
Gmail inbox12100%3.0 h0
LinkedIn120%7.0 h0
Website form12100%16 min0

By owner

OwnerLeadsSLA hitAvg replyBreached
li@acme.com2063%2.0 h4
priya@acme.com2063%2.6 h4
sam@acme.com2063%1.4 h4

No response yet (12)

LeadSourceOwnerWaitingReason
Lead 57
Co 57
Pricing pagesam@acme.com22.6 dRouting issue / no owner
Lead 56
Co 56
Demo requestpriya@acme.com22.2 dneeds reason
Lead 47
Co 47
Pricing pagepriya@acme.com18.6 dRouting issue / no owner
Lead 46
Co 46
Demo requestli@acme.com18.2 dneeds reason
Lead 37
Co 37
Pricing pageli@acme.com14.6 dRouting issue / no owner
Lead 36
Co 36
Demo requestsam@acme.com14.3 dneeds reason
Lead 27
Co 27
Pricing pagesam@acme.com10.7 dRouting issue / no owner
Lead 26
Co 26
Demo requestpriya@acme.com10.3 dneeds reason
Lead 17
Co 17
Pricing pagepriya@acme.com6.7 dRouting issue / no owner
Lead 16
Co 16
Demo requestli@acme.com6.3 dneeds reason
Lead 7
Co 7
Pricing pageli@acme.com2.8 dRouting issue / no owner
Lead 6
Co 6
Demo requestsam@acme.com2.4 dneeds reason

At risk now (6)

LeadSourceOwnerWaitingSLA
Lead 8
Co 8
Gmail inboxpriya@acme.com3.2 d4 h
Lead 18
Co 18
Gmail inboxsam@acme.com7.1 d4 h
Lead 28
Co 28
Gmail inboxli@acme.com11.1 d4 h
Lead 38
Co 38
Gmail inboxpriya@acme.com15.0 d4 h
Lead 48
Co 48
Gmail inboxsam@acme.com19.0 d4 h
Lead 58
Co 58
Gmail inboxli@acme.com23.0 d4 h

Lead replied, waiting on us (2)

LeadOwnerSinceWaiting
Lead 13
Co 13
li@acme.com2026-10-18 19:162.0 h
Lead 52
Co 52
li@acme.com2026-10-18 19:162.0 h

Late replies without a reason (12)

LeadOwnerReply timeAction
Lead 4
Co 4
li@acme.com7.0 hneeds reason
Lead 14
Co 14
priya@acme.com9.0 hneeds reason
Lead 24
Co 24
sam@acme.com5.0 hneeds reason
Lead 34
Co 34
li@acme.com7.0 hneeds reason
Lead 44
Co 44
priya@acme.com9.0 hneeds reason
Lead 54
Co 54
sam@acme.com5.0 hneeds reason